Frequently Asked Questions
Everything you need to know about our ocean-to-table delivery.
How is my seafood kept fresh during shipping?
We use eco-friendly thermal liners and dry ice to maintain a deep-freeze environment, ensuring your seafood arrives at peak quality even in warm weather.
Where does SEATOPIA source its products?
We partner exclusively with sustainable, small-scale fisheries and certified aquaculture farms that prioritize ocean health and ethical harvesting practices.
What is your return policy for perishable items?
Due to the nature of frozen food, we cannot accept returns. However, if your order arrives damaged or thawed, please contact us within 24 hours for a full refund or replacement.
When will my order be delivered?
Orders are shipped via overnight or 2-day express delivery. You will receive a tracking number as soon as your box leaves our facility so you can monitor its arrival.
Is your seafood sushi-grade?
Yes, our 'Sushi-Grade' selection is flash-frozen at ultra-low temperatures immediately after harvest to eliminate parasites and preserve the texture for raw consumption.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.