Returns & Exchanges
Due to the perishable nature of our premium seafood, SEATOPIA cannot accept physical returns once a delivery has been completed. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the specific product if there are visible signs of damage or quality concerns upon arrival.
Contact Support
Email our concierge team at [email protected] within 24 hours of receiving your shipment, including your order number and the photos taken.
Review Process
Our quality assurance team will review your claim within 1-2 business days to ensure it meets our freshness guarantee criteria.
Resolution
Once approved, we will immediately initiate a replacement shipment at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing